Return Policy

At PennPresent, we want you to be satisfied with your purchase. If for any reason you are not completely happy, we offer the following return policy:

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition and packaging.
• The return request must be made within 30 days from the date of delivery.
• The item should not be used, worn, or damaged in any way.

How to Initiate a Return

To initiate a return, please follow these steps:

• Contact us via email at pennpresent@gmail.com with your order number and the item(s) you wish to return.
• Our team will guide you through the return process and provide you with the return address.

Refunds

Once we receive the returned item, it will be inspected, and if it meets the return policy criteria, a refund will be issued to your original payment method. Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color, please follow the same process as for returns. We will process the exchange based on the availability of the item.

Damaged or Defective Items

If the item you received is damaged or defective, please contact us immediately. We will arrange for a replacement or refund based on your preference.

Non-returnable Items

Some items, such as sale items or personalized products, may not be eligible for return. Please check the product page for specific details.

If you have any further questions, feel free to contact us at pennpresent@gmail.com.